Effectiveness and Efficiency of QRIS on Financial Inclusion of Micro-Enterprises in Mataram City
Ida Ayu Putri Suprapti *
University of Mataram, Mataram, Indonesia.
Taufiq Chaidir
University of Mataram, Mataram, Indonesia.
Gusti Ayu Arini
University of Mataram, Mataram, Indonesia.
Ahmad Zaenal Wafik
University of Mataram, Mataram, Indonesia.
Sulastri
University of Mataram, Mataram, Indonesia.
*Author to whom correspondence should be addressed.
Abstract
Financial inclusion is essential for economic growth, especially for micro-enterprises that often face barriers in accessing formal financial services. The Quick Response Code Indonesian Standard (QRIS) has been promoted to enhance efficiency and accessibility in digital payments; however, empirical evidence on its role in promoting financial inclusion remains limited. This study examines how QRIS effectiveness and efficiency influence the financial inclusion of micro-enterprises in Mataram City, Indonesia. The research focuses on micro-enterprises in Mataram City that have adopted QRIS as a digital payment tool. A quantitative approach using Partial Least Square-Structural Equatiom Model (PLS-SEM) was applied to survey data from QRIS adopters. Hypotesis testing showed that effectiveness had positive but statistically insignificant effect on financial inclusion (β = 0.231, p = 0.075), whereas efficiency had a positive and significant effect (β = 0.324; p = 0.005). These findings indicate that efficiency in QRIS usage plays a more decisive role in enhancing financial inclusion than effectivness. This study provides insight for policymakers and financial institutions in strengthening financial inclusion in developing regions.
Keywords: QRIS, effectiveness, efficiency, financial inclusion, Micro-Enterprises, PLS-SEM